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Return Policy.

When Returning Product
Over the years we have received several boxes in error with wrong product, empty cartridges, wrong fusers, and so on…Our products are coded with tags. In order to credit, replace, or warranty any product it must be ours and it must be the product on the return.

Lost or Damaged in Transit
If your package and product has been lost or damaged in transit, you must contact the carrier and file a claim. We are not responsible for lost packages or damages incurred during shipping. You must comply with all of the carrier’s rules and procedures regarding lost or damage claims. Please keep a record of your claim date and the name of the person that you spoke to at the carrier’s office. We can assist you dealing with.

Packages Refused
Customers that refuse their order because they changed their mind, will not be refunded shipping and will be charged a small fee to cover our cost up to 25%.

Cancellations
CANCELLATIONS MUST BE CALLED IN – we do NOT accept email cancellations. Cancellations are not guaranteed, as product may have already shipped. Special orders are non-cancelable & non-returnable.